The questions we are
asked most

Yes we can deal with any level of technical expertise. You know your business and we know the technology; our job is to explain it plainly and make it work, not to make you learn it.

No — no job is too small. We work with one-person businesses and national organisations alike and size the work to fit: a sole trader might need one session putting the right tools in place, a larger organisation a programme across several sites. Either way you get a written quote first.

Every job is different, so we do not publish a price list. After a short conversation you get a clear written quote and nothing starts until you have agreed it.

We have many clients Warwickshire, Coventry, Solihull and the West Midlands, but we also have some much further afield. We love to connect with people and will always come to site to meet you so we get a hands-on feel of your business. Technology assists after that and we can conduct many of the subsequent meetings remotely.

Book a free 30-minute call. Tell us what you would like developing or what problems you are currently experiencing and we will tell you how we can help.

It depends on the number of pages and how much content needs writing, so we quote each site individually rather than publish a price list. E-commerce and platforms are bigger jobs. Always a fixed price against a written scope, never a day rate.

Yes. Every site comes with an admin where you can change the words, pictures and news yourself — and we are a phone call away if you would rather we did it.

No. The R4 Framework is our own, written in modern TypeScript. There is no pile of third-party plug-ins to keep patched, which removes the most common way small business sites are broken into.

We do. We manage our own servers rather than reselling someone else's hosting, so we know exactly how your site is looked after.

For local terms with genuine intent, weeks to a few months. For competitive national terms, longer and it depends on content. Anyone promising you page one by a fixed date is guessing.

Usually, yes. We will look at what you have and tell you honestly whether moving it, rebuilding it on the framework or leaving it where it is makes most sense.

Any size. We scale it: a sole trader rarely needs two full days and a national organisation may need more, across sites and departments. We agree the scope before we quote, so you know the price before we start.

It won't. Day one follows a plan agreed in advance and it is mostly short conversations with the people doing each job. Day two happens in our office. Nobody stops working.

Very sensible. An NDA comes as standard before you ask and a data processing agreement if we would see personal data. Most of day one is conversation rather than logging into anything and we only ask for what we need.

That is fine and it happens. The report is yours — act on it yourself, hand it to your current IT supplier, or file it for later. If you do come back to us within 90 days, the audit fee comes off the bill.

No — and we will say so if that is the honest answer. Where somebody already manages your machines and network, we cover what they usually do not: the websites, the applications, the subscriptions and the data. Where the two overlap we would rather talk to them than around them.

Call rather than email. If it is live we will tell you within the hour whether it is something we can help with or something that needs a specialist and your insurer — and we will say which, rather than taking the work either way.